Shipping Policy - Updated 23 Oct 2026
Processing Time
I aim to process orders within 48 hours of the order being placed. Orders are posted on Mondays, Wednesdays and Fridays. Orders placed after 1pm on postal days may be shipped the following postal day.
Delivery Time
As we are temporarily using InPost to deliver to customers, the delivery time varies depending on location. InPost aim to deliver within 7 days, but this is subject to change. If you need your order sooner, please contact me before purchase and I can look at alternatives for you.
Shipping Destinations
At the moment, we are only shipping to UK addresses excluding PO boxes. For international shipping, please get in touch to discuss.
Delivery Instructions
If you require your parcel to be left in a safe place, or with a particular neighbour, please fill in the box at checkout, or confirm directly after ordering. You can do this by emailing hello@barkandbeau.co.uk with your order number and instructions.
Postage Costs
We now offer FREE postage on all orders. We currently use InPost to your home address.
Postage Method
Due to a broken arm and being unable to drive, I am temporarily sending orders with InPost Locker to your home address.
Order Tracking
When orders are posted, the tracking details will be sent to the customer through our website. If you have any queries about tracking, please email hello@barkandbeau.co.uk with your order number and I can look into it for you.
Return Policy
In the event the customer is unhappy with their purchase, please email hello@barkandbeau.co.uk to discuss. Product need to be returned in original condition within 30 days from purchase with tag attached. Buyer is responsible for paying for return postage.
Exchanges
Exchanges are accepted if the product is in original condition, but the buyer is required to pay for the original item to be posted back to Bark and Beau. The exchanged item will then be dispatched to the buyer.
Exchange and Refund
If the product is faulty or damaged upon arrival, customers will be offered a full refund or exchange. Please email hello@barkandbeau.co.uk to discuss.